General questions and answers
General Questions And Answers
When can I expect to receive my bill?
Bills are mailed out on or about the 12th of each month.
When is my bill due?
The due date is the 29th of each month. Please allow 3 to 5 business days for mailing.
In what instance am I charged a late fee?
Late charges are posted on the business day following the due date.
When would I receive a disconnect notice?
Disconnect notices are mailed on the 5th of each month and include a postage and handling charge of $0.60.
How can I avoid service interruption?
Arrangements must be made before the disconnection date to avoid service interruption.
How can I have my service restored if it has been disconnected?
If your service has been disconnected for non-payment, the past due balance plus reconnection fee must be paid in full to restore service.
If my service has been disconnected and I have paid all fees to reconnect, when will my service be reconnected?
Once all payment is received, reconnection will occur the same day by 4:00 p.m. unless otherwise informed by our office.
Do I need to be present at the time of reconnection?
Someone must be present at the residence for reconnection to occur. A trip charge of $20.00 will be assessed for each time maintenance specialist attempts to turn on the water service beyond the initial attempt.
Will I be charged a fee if I have a maintenance specialist come to assess a problem I am having with my service?
A trip charge of $40.00 will be assessed if a maintenance specialist is called out for a non-emergency or customer problem after normal business hours.
A $100.00 fee will be assessed if a meter is found to be tampered with or damaged by the resident.
A $100.00 fee will be assessed if, during freezing conditions, the meter freezes due to resident negligence.